What to expect from your order while it is being processed to when it arrives.
ORDER PLACED (1-2 days)
Your order has been placed. A specialist will review your order and contact you if needed to gather additional information. Your order is then added to a queue for production. All rings are completed in the order they are received. We have two separate queues for standard and expedited (available at a additional cost).
MATERIALS COLLECTION (1 day)
All the tools and inlay materials needed to complete your ring are collected by the order specialist in our warehouse and prepared for the technician. In the rare instance we are low on any particular materials, we make sure they are ordered before moving on to the next phase.
PRODUCTION STARTED (Up to 5 days)
After your ring materials are collected, your order moves into production. A ring technician is assigned to your order and starts working on your ring, paying attention to all details and any notes from you.
QUALITY CHECK (Up to 3 days)
During this phase, all of our rings are carefully inspected for any potential issues. If a problem is discovered, the ring is fixed. If no issues are found, the ring moves to the next phase.
PRE-PACKAGING (0.5 – 1 day)
Your ring is finished! Depending on if you ordered a standard or custom ring box, we pre-package your ring and double check shipping information. We reach out to you one last time for any last minute requests i.e. address change, expedited shipping etc.
SHIPPED! (For free shipping, please allow 3-5 days)
After being carefully packaged, your order is dropped off at the post office the next business day.